We are committed to safeguarding your privacy. This Policy explains how we collect and use personal information.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. A copy of our privacy policy can be found by visiting our website freshjet.co.uk.

For the purpose of the UK General Data Protection Regulation (GDPR), the data governance manager is Martin Howie.

To contact the data governance manager you should email martin@fresh-jet.co.uk Head Office, Dundee Airport, Dundee DD2 1UH

References to ‘we’, ‘our’ and ‘us’ within this Privacy Policy are to Fresh Jet Catering Ltd.

The information we collect.

This Policy applies to information you give us, through our website or by corresponding with us and information collected by us as you visit or interact with our website.

Who we are?

Fresh Jet Catering Ltd, (SC325155) has its registered office at Dundee Airport, Riverside Drive, Dundee, Scotland, DD2 1UH.

The data you provide may include:

Your name

Your email

Your contact details.

The data we collect about you may include, but is not limited to:

Your IP address.

Information about your browser and operating system

Information about your visit, this may include, but is not limited to, pages looked at, visit duration, errors encountered and interaction with the pages.

Identity Data includes title, first name, middle name(s), last name, username or similar identifier, the organisation you work for (where relevant), your job title or position, date of birth, geographic location, photograph or image and other information to enable us to check and verify your identity during recruitment (for example your passport or driving licence and utility bills or bank statements).

Health Data which includes data provided to us or we may need to know about where you are visiting any of our premises such as accessibility or mobility concerns that you have; dietary requirements; or other health matters which could affect your use of our services or the way we need to provide our services. We will only do so to the extent that processing relates to personal data which are manifestly made public by you or otherwise with your consent.

Profile Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses.

How we use your information

Any personal information we collect from this website is used in accordance with the UK General Data Protection Regulation and other applicable laws.

The information you provide allows us to do the following:

If you have made an enquiry then we will use your contact details to respond to your enquiry.

To provide you with the information, products and services that you request from us.

To notify you about changes to our services.

To protect keep our website safe and secure.

To improve our website and personalise it for you and your computer.

To provide an efficient service, certain functions such as hosting, storage and disaster recovery are provided by third parties.

To measure the effectiveness of our advertising.

It is our policy to ensure that your personal data is not made accessible to unauthorised individuals. We have taken reasonable steps to protect both the digital and physical storage of data.

We strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Your data may be kept if it is required for legal or accounting reasons.

Disclosure of your information

Analytics and search engines providers that assist us in the improvement and optimisation of our site may collect data about your IP and computer set up.

How long do we keep your data

We will not retain your personal information longer than necessary.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after it is no longer needed to provide services to you.

Cookies

Cookies are small pieces of information that are stored by your browser on your device’s hard-drive. They are used to distinguish individual website users and help us improve our website.

How we protect your information

We have in place administrative, technical and physical measures designed to guard against and minimise the risk of loss, misuse or unauthorised processing or disclosure of the personal data that we hold.

Access to your personal information

If you would like to update or remove the data we have about you please submit a request to the data governance manager who is our Compliance Director, email; info@fresh-jet.co.uk

If you would like to request access to the data we have about you please submit a request to the data governance manager.

If an access request is deemed by us to be unfounded or excessive we may charge a reasonable fee. If you request further copies of your data then we may charge for administrative fees.

Request erasure of your personal data.

This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Complaints

If you wish to make a complaint about our use of your data please contact the data governance manager.

Updates to this policy

This Policy was last updated in March 2024.